Amplified 2026_Publish_0312A - Flipbook - Page 16
The moment also made space to honor
two recent losses in the ticketing and live
events community — Shane Mealor and
Dion Moric. It was a poignant reminder
of the importance of relationships, and of
choosing to give our time, care, and
attention to the people who matter most
“I would guess many of you are here
today with someone that means [so] much
to you personally or professionally. The
thing about loving your job and loving
what you do is that those lines blur easily.
Co-workers become friends, and many of
those friends become family,” said Radic.
“So don’t forget all the learning that you’re
exposed to this week. It’s de昀椀nitely a
top priority. But also put the people and
connections 昀椀rst as well. Say hello to a
new face or a face you’ve seen many times
before but never actually spoken to. This
ticketing profession gave me one of the
best friends of my life, and I know many of
you in this room have someone who makes
you feel that way. Let’s make the most out
of this amazing week.”
Shannon Reynolds, Senior Regional
Sales Operations Manager-West Coast for
Broadway Across America and Chair of
the Conference Program and Education
Committee, took the stage next. “This year,
we received 84 submissions and whittled
those down to 42 workshops plus six
breakouts by venue type, four inspiration
stage sessions, 昀椀ve leadership and 昀椀ve
general sessions, including keynotes, town
halls and the roundtable. The complete
education program across three days is an
amazing 77 workshops, and this year we
added new programming, with four hours
of accessibility and ADA program content
with expert Betty Siegel.
Elliott took attendees through eight
accelerators from leadership and change
management expert John Potter, including
establishing a sense of urgency, building a
guiding coalition, developing a vision and
strategy, communicating the future being
sought with excitement and enthusiasm,
empowering broad-based action, generating
short-term wins, consolidating gains and
producing more change, and anchoring new
approaches in your culture.
FUNdraising at INTIX 2026!
INTIX’s popular FUNdraising activities
are back, supporting the Professional
Development and Education (PD&E)
Fund, which helps ticketing professionals
who are new to the industry or whose
organizations cannot fund their travel to
attend the conference. Attendees who make
a minimum $25 donation can choose from
tickets or vouchers to a wide variety of Las
Vegas live events and attractions provided
by local ticketing organizations and venues.
The always anticipated Surprise Boxes
return Wednesday with each box’s value
guaranteed to exceed the purchase price.
The much-loved 50/50 raf昀氀e is back as
well, proudly sponsored by Saf昀椀re. Tickets
can be purchased from the volunteers
rocking blue Saf昀椀re-branded aprons.
A Global Perspective on
the Future of Ticketing
INTIX Villages
Karyn Elliott, Chief Member Of昀椀cer
at Tessitura, and John Jakovich, Chief
Innovation Of昀椀cer, led the Tessitura Arts
Village workshop titled “From Resistance
to Resilience: Transforming Your
Organization for Growth.” It was an
interactive session on embracing
reinvention, overcoming barriers, avoiding
common mistakes, and engaging
stakeholders to drive lasting change.
Jason Mastrine, Global Head of Ticketing
Strategy for Protect Group, and Jamie
Snelgrove, Principal, Snelgrove Consulting
brought expertise from the international
ticketing landscape discussing topics such
as legislation and consumer protection,
industry collaboration, the velocity of
change, audience behavior, and arti昀椀cial
intelligence (AI).
“We now know the change you seek,
potential obstacles you face, and a little bit
about the cast of characters,” said Elliott.
“How do we successfully achieve that
vision? How can we overcome those
frustrating blockers? We are going to look
at one framework that has proven results,
and these fundamentals can really help
drive change for the future.”
Welcome General Session
13
“Those eight principles are designed to
combat the most common obstacles that
keep an organization from really
transforming,” said Elliott. “Too often,
organizations allow complacency or lack
of strong leadership to guide the process,
or they just fail to clearly communicate the
compelling vision. Without visible wins, the
status quo prevails.”
At the Ticketmaster Sports Village,
“Lessons Learned: Actionable Insights
From the Venue Planning, Opening, and
Renovation Processes,” three industry
veterans shared insights from venues at
every stage of their lifecycle.
With the Athletics’ move to Las Vegas
approaching, Josh Ziegenbusch, Senior
Director of Ticket Sales, Service and
Operations, shared insights into what the
organization is prioritizing as it plans
the design and sales strategy for MLB’s
newest venue. He also re昀氀ected on lessons
learned during the team’s temporary time in
Sacramento and how they are shaping their
thinking for the future.
Andrew Bragman, VP of Ticket
Operations at SoFi Stadium, YouTube
Theater and Hollywood Park, discussed
topics including opening a new...
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