INTIX2025 NYC v040825 - Flipbook - Page 32
INTIX 2025 GENERAL SESSIONS
Leaders from across the ticketing industry shared
personal success stories, brought new and
exciting perspectives to current industry trends,
and captivated us with impactful messages.
Welcome General Session
Feels Like Home
Andrew Racinos
President & CEO, Tessitura
When the rest of my life
felt like an ongoing train
wreck, Carnegie Hall felt
like home. Do you have a
place like that?
“
shared strategies and techniques from the
arts and culture world that are applicable
across the greater live experience sector.
“
The live experience industry is experiencing
challenges getting people off their couches
and through our doors. And yet, some
organizations are bucking the trends and
昀椀lling their venues. In this talk, Andrew
Recinos shares stories of arts and culture
organizations who are 昀椀nding success by
creating surprisingly durable relationships
with their audiences. Relationships that are
more than a transaction, more even than af昀椀nity. For these organizations, the audience
connection is so strong that it achieves a
higher plane: it feels like home. This talk
Opening Keynote
presented by INTIX Diamond Partner
A Fireside Chat with
Daniel Zausner
Chief Operating O昀케cer at USTA Billie
Jean King National Tennis Center
Hosted by Marla Ostro昀昀
Managing Director of North America,
Ticketmaster
This general session event delved into the
evolution of ticketing and its critical role
in meeting fans’ ever-growing expectations
for seamless and unforgettable experiences.
Along the way, the conversation highlighted
the invaluable contributions of ticketing
29
professionals as the architects of audience
connections and stewards of live event
success. Packed with insights, this
conversation celebrated ticketing as more
than a transaction. It’s the foundation of
creativity, career growth, and is integral to the
future of live entertainment.
